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Ivr Description:
The full form of IVR is Interactive Voice Response which is an automated telephony system. The interactive voice response system is used to interact with callers and to take inputs from them.
These inputs from the callers through the IVR system is used to provide options or routes their calls to the recipients accordingly.
in other words, IVR is an automated phone system having call routing capabilities.
The interactive voice response is designed to receive the voice telephone input as well as touch-tone keypad selection that is used to provide response accordingly in the media form such as voice, call back, email, etc.
Hence the interactive voice response is a technology that is used where the computers interact with human callers through voice and DTMF keypad inputs.
This interactive voice response technology allows humans to interact or communicate with computer-operated phone systems through voice and DTMF tones inputs via a keypad where the computer-based IVR receives the inputs and forwards them to the relevant support department of the system or business.
Interactive voice response is a software technology of telephony that is commonly found in call centres. The IVR software allows businesses to interact with their callers in real-time through a series of automated menus. These systems let customers self-serve for faster resolution of their queries.
The IVR call flow is like a path that the customer or user has to take which allows the user to be routed to the right department for support and solution of their queries.
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Gps Description:
The full form of GPS is a Global positioning system which is a satellite navigation system. This satellite navigation system Global positioning system is used to identify the ground position of an object.
The military of the United States used this Global positioning system technology first in the 1960s. After that, the US military broadened this global positioning system into civilian applications for next coming decades.
Nowadays a lot of commercial products use global positioning system technology and GPS receivers for example automobiles, smartphones, GIS devices, wearables, fitness watches, etc. The global positioning system is broadly used to track and guide vehicles, provide the best route from one place to another place for airlines, courier services, and shipping companies, drivers, etc.
The global positioning system parts can be broken down into three sections that are –
The space segment or section of GPS is referred to as satellites. Hardly 24 satellites are distributed in six orbital planes.
The control section of GPS is referred to stations that are installed on the Earth to maintain and monitor the satellites.
The user GPS segment is related to users who process the navigation signals received from the global positioning system satellites to measure time and position.
These are the working principle of the global position system –
GPS or global position system works through the atomic clocks they carry. These atomic clocks provide tremendously accurate time. For a receiver can continuously determine the exact time the signal was broadcast, the time information is placed in the codes that are broadcast by the satellite.
The Global positioning system is developed to allow accurate determination of geographical locations by the military and civil users. This global positioning system is based on the use of satellites in the Earth’s orbit. This transmits the information that allows measuring the distance between the satellites and the user.
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